MULE Chat

"Manage customer conversations wherever you go

In-App messaging made easy as you can now access your customer conversations and contacts from the comfort of your Phone.

Whether it’s sales, marketing or complaints, MULE Chat will help you better manage your business dealings by providing MULE Merchants with better solutions to customer response rate and every customer now can finally feel prioritized. The concept is similar to mobile messaging applications and offers flexibility for enterprises to instantly exchange messages anywhere, in-app, on your website and through social media.

Why use MULE Chat?

With MULE Chat app you can:

Monitor and Manage conversations remotely

You can scroll through your chats, share messages and notes across teams (MULE Chat permits upto 2 free agents), see when a customer mentions your business, also to monitor and manage customer trends.

Start a new conversation or continue an older one

Resolve queries quickly by sending and receiving new messages to customers, receive instant notifications via the in-app messaging capabilities

Analyse Customer Behaviour

Capabilities to resolve customer queries, access contacts and search for customer profiles to improve the way you do business."